Car-hailing Driver: Rewards from Complaints

Chapter 356 - 187: Yang Chen and the Traffic Police Join Forces to Save a Pregnant Woman (Part 3)

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One bike, one car, riding swiftly, the vehicles along the way made way for them, making the 40-minute journey take only 15 minutes.

This society still has more good people; it’s not as indifferent as the internet claims.

The traffic policeman ran inside to call the medical staff over to help, while Yang Chen carried the pregnant woman towards the hospital.

With the presence of the traffic police, the hospital paid special attention, and the medical staff quickly brought over a stretcher to receive the pregnant woman.

Thanks to the efforts of the medical staff, the pregnant woman was soon in the delivery room.

However, now a problem arose.

Giving birth isn’t something that just happens; a family member needs to pay and sign the forms.

As for the payment, Yang Chen could help with an advance.

But when it came to signing, that was something he couldn’t do.

The pregnant woman gave a number, and the nurse quickly called it.

A few minutes later, a delivery rider rushed in.

Learning that it was Yang Chen and the traffic officer who brought his wife, the delivery rider was very emotional and was about to kneel to thank them.

Yang Chen and the traffic officer quickly stopped him.

It was apparent he was having a hard time too; it wasn’t that he didn’t want to be with his wife, but he had to work to support the family.

The delivery rider quickly took out his phone and said to Yang Chen, "Bro, thanks for bringing my wife over. How much did you pay, plus the fare? I’ll transfer it all to you."

Yang Chen replied with a smile, "No need! I was just killing time driving for a ride-share app. Meeting your wife feels like destiny; we don’t talk money with destiny. Consider it a welcome gift for the child. Just use it to buy a few cans of milk formula."

"Bro, you’re truly a great person. If the traffic officer weren’t here as a witness, I’d suspect the child is yours; otherwise, why would you be so good to us?" joked the delivery rider.

"Haha..." The family waiting outside the delivery room burst into laughter.

However, just then, Yang Chen received a system notification.

"Congratulations, you’ve received a complaint. The system rewards you with 38% equity in the Seven-Star Haiyalantis Hotel, making you the largest shareholder in the hotel group. The transfer documents and related materials will be sent to your home via express mail by 8 AM tomorrow. Please keep an eye out for them."

Yang Chen was stunned. Getting a reward is, of course, a good thing, but it also meant he received a negative review.

No way?

Yang Chen didn’t intentionally fail to pick her up—it had been explained, and she saw what happened herself. Yet she still filed a complaint?

People these days really lack empathy; I completely don’t understand her reason for complaining.

Just then, Bibi platform’s customer service called Yang Chen.

Customer service: "Hello, Mr. Yang. We’ve received a passenger complaint, stating that your last-minute cancellation made her late to meet a client, causing her to lose a big order and suffer significant losses. She wants an explanation from the platform and you, or else she feels she’s been wronged. Could you tell us what happened?"

Yang Chen quickly explained the situation to the customer service representative, asking the traffic officer and the pregnant woman’s husband to vouch for him.

After hearing it all, the customer service rep was taken aback.

From the sound of it, Yang Chen didn’t do anything wrong, and after all, Bibi platform does have related policies stating that drivers should offer humanitarian aid when needed during rides.

But the passenger did indeed miss her client meeting and lost a big order because of the delay, so she genuinely felt wronged.

This situation was tricky; neither Yang Chen nor the passenger was in the wrong, so who should bear the responsibility for the passenger’s losses?

Customer service: "Well... this matter will have to be handled by the company. I can’t give a resolution for now. If we need Mr. Yang’s further assistance, we’ll contact you again."

Yang Chen: "How about this, you communicate with the passenger, ask if she’s willing to discuss it with me directly. If she agrees, give her my number. If not, then let’s wait for the platform’s decision. Does that work for you?"

Customer service: "Sure! I’ll reach out to the passenger and ask."

Initially, Yang Chen thought the passenger was somewhat unreasonable, but losing a client meeting because of a delay did give her grounds to complain.

The key point was that her complaint brought Yang Chen a 38% stake in the Seven-Star Haiyalantis Hotel. If her issue wasn’t too serious, Yang Chen was willing to try to help resolve it.

Traffic officer: "What’s up, got a complaint from the passenger? Wasn’t our testimony helpful?"

Yang Chen smiled and replied, "The passenger missed her client meeting due to the trip delay and lost a big order. It’s understandable; if it were me, I’d have emotions about it too."

Delivery rider: "Bro, sorry for all this trouble. Do you get penalized for complaints? Let me cover it. You’ve refused everything from me; I feel really guilty."

Yang Chen: "Hahaha... no need, we don’t get fines for complaints, it just affects the ratings a little. I can recover it by doing a few more highly-rated trips later, it’s no big deal. I can’t do much else here, so I’ll head off. Congratulations on becoming a father."

The delivery rider nodded happily, saying, "Thank you, bro. You’re my wife and child’s savior. I’ll make sure to teach him to remember your kindness and eventually repay you."

"Hahaha... It’s enough for him to grow up healthy and become a pillar of the country, no need to repay me. I’m off." Yang Chen said with a smile, then turned and left.